We at Vegetta strive to provide our customers with the freshest and highest quality produce and groceries. We have a hassle-free return and refund policy for any products that are damaged, spoiled, or not as described. Please read the following policy to understand the process for returning products and receiving refunds.
If you receive a product that is damaged, spoiled, or not as described, please contact our customer support team within 24 hours of receiving the product. We may require photographic evidence of any damage or spoilage to be eligible for a return. We reserve the right to reject any returns that are not in compliance with this policy.
Once we receive the returned product and confirm the eligibility of the return, we will initiate a refund for the product cost to the original payment method used to make the purchase. Please note that we may not refund any delivery fees or convenience fees that were charged for the delivery service.
You may cancel an order up to 30 minutes before the scheduled delivery time. If you cancel an order after this time, we may charge a cancellation fee to compensate for the cost of processing and preparing the order.
We take pride in sourcing only the freshest and highest quality produce and groceries for our customers. However, we cannot guarantee the quality or freshness of products after delivery. It is the responsibility of the customer to inspect the products upon delivery and report any issues immediately.
We may not accept returns or issue refunds for any products that have been opened or used, except in cases where the product is defective or not as described.
Changes to Policy:
We reserve the right to update this Return & Refund policy at any time. Users will be notified of any changes to this policy on our app. Continued use of our app after any modifications to the policy shall constitute acceptance of such modifications.
If you have any questions or concerns about this Return & Refund policy, please contact us at firstname.lastname@example.org.